Mr Smith, Gloucestershire, 01/09/2020

“We have just had work done by Dawson and we are writing to express our sincere gratitude and thanks to Dawson. He conducted all the work with great care and courtesy and is a fantastic asset to your business. Please express our grateful thanks to Dawson – you are fortunate to have him as an employee.”


Mrs Kyte, Gloucestershire, 29/01/2020

My bathroom is finished and I am delighted with it. The shower is working to my satisfaction and everything else works well and looks lovely. Dawson is a remarkable young man and should be highly commended for his workmanship and his desire to please. He did an excellent job and kept me reassured throughout. Thank you for all your advice, patience, hard work and care. 


Undisclosed, Cheltenham, 23/01/2020

“Thank you so much for your swift attention to our leakage problem. It’s roughly 1430 and following our call to you at 1300 your young engineer arrived promptly, sorted out our problem and cleaned up very efficiently. Everything seems to be secure and dry now, so hopefully we will not need to contact you again. Many thanks”


Mr and Mrs Adgcave, Gloucestershire, 01/01/2020

“We have recently had to phone for help with our kitchen tap leaking and our radiator in the lounge not working. Both were replaced successfully by such efficient and pleasant engineers, who gave the two of us great confidence. Also please thank the reception staff for their help and understanding”.


Mr and Mrs Best, Moreton in Marsh – 23/03/2019

“Service was prompt, efficient courteous. We will certainly use your services again. Thank you.”

David Jabbari, Blockley – 01/03/2019

“We were very pleased indeed with the service from Shackleton. Everything was dealt with very promptly and we were kept fully informed. Nicola within the office was very helpful.”


Judith Townley, Cheltenham – 15/02/2019

“What delightful young men. A small job which turned out to be difficult was handled with efficiency and cheerfulness. They were commutative and diligent and cleaned up carefully at the end. Both engineers comes highly recommended.”

Stuart Amis, Gloucester – 20/02/2019

“Following a hidden leak seeping through the ceiling we needed to turn the water off. We contacted SW&L at 0930 on a Monday morning , they had a plumbing engineer on site for 11am. The leak was repaired and the hot water was back on by 1pm. It was totally customer focused and an utterly professional service from the outset. An excellent and very reasonably priced service for which we were extremely grateful. We will happily use SW&L again and recommend them to any other potential customers.”

Alexander Hamilton, Cheltenham – 29/01/2019

“Following Paul’s recent servicing of my gas- fired boiler, I am writing to express my pleasure in welcoming your engineer into my home. I was delighted with the care and attention he gave to my boiler, and to say what a pleasant, competent young man he is. I had been disappointed with my previous service provider, and so I am relieved to have been treated so well.

I look forward to you servicing my boiler in the future. I will have no hesitation in recommending your company. Thank you.”

Keith Mason, Cheltenham – 08/01/2019

“Not only did Jordan fix the problem we had with our upstairs loo, efficiently and professionally, but the lady on Reception who took my phone call was exceptionally helpful in arranging for Jordan to visit within two hours. We always use SW&L and are always impressed by your service. We recommend SW&L to any of our neighbors who need a plumber.”

Janet Hembry, Lakeside – 28/11/2018

“We have recently had some work undertaken by Dawson. He plumbed in three new radiators in the Garden Room, and then returned on Monday to balance the system and improve its total efficiency.

We wanted to drop you a line to say how pleased we were with the standard of work, very tidy and neat, and great attention to detail. It was a real pleasure to have him in the house on both occasions.”

Karin Williams-Crammer, Nailsworth – 01/11/2018

“Steve was polite and helpful, explaining the job and testing solutions, to try and fix the problem which would not involve a replacement.

Steve did a great job and is a credit to SW&L. Before he left, he also made helpful suggestions about how to protect my boiler from further limescale problems. 

I am very pleased with SW&L , as always.”

Dawn Clarke, The Hamptons – 10/10/2018

“I cannot recommend the services of SW&L highly enough. Everyone, especially Nicola Vaughan was friendly and efficient. The engineers are reliable, dedicated and always willing to go the extra mile to get the job done.”

Andrew Chard, Cheltenham – 03/10/2018

Kieron immediately impressed me with his knowledge and professionalism. His suggestions for a solution to the problem were convincing and i knew he’d do a great job. SW&L provided a quote  and a price i could not refuse. Kieron returned to complete the work, the job was professional, clean, tidy and i would recommend SW&L to anyone.

Mrs W.Joan Burgess, Cheltenham – 24/09/2018

“SW&L have been so very efficient and kind over a number of years. I have met so many of your engineers and office staff, i cannot speak highly enough of you. Thank you so much.”

William Mustoe, Bourton-On-The-Water – 09/09/2018

“I have always found the SW&L service to be prompt and efficient. All operatives have been good to deal with and pleasant to have around.”

Valerie and David Price, Moreton in Marsh – 05/09/2018

“We have been happy to call on SW&L for the past 25 years. We use SW&L without hesitation due to the quality and good service, which is always provided.”

Mr R Green, Bourton-On-The-Water – 03/09/2018

“Many thanks to SW&L for dealing so quickly with our problem. SW&L were very professional and had the spare part which i required in their van. SW&L were very reassuring and everything was left neat and tidy.”

Nick Upton, Bredon’s Norton – 01/08/2018

“Excellent solutions to the problem resolved. Attention to detail first class. Tidy work station. The operator is to be congratulated – we gave him tea.

Karen Marsh, Tewksbury Methodist Church, The Cross, Church Street – 31/07/2018

“I am writing to you on behalf of Tewksbury Methodist Church to record our thanks to you and your team for doing such an excellent job in replacing the boilers at the church. I have been asked to make a special mention of Tom and Tom, the heating engineers, Tom, the electrician, and Gary, the controls man from Trend. Everyone who had contact with them whilst on the premises have said how courteous and pleasant they were with them, and they all showed great enthusiasm for, and pride in, their work.

Please pass on our heart felt thanks for making the whole job a smooth experience for us.”

John Woodcock, Cheltenham – 28/07/2018.

“SW&L mended our old and failing flush equipment with a new and perfect fitting. The Engineer performed unexpected needed work at once and very well, with an immediate cheerfulness – very much what we needed, for which we are very grateful, perfect results since. Very very much appreciated.”

Adrian Holden, Slad – 17/07/2018.

“We received very prompt and efficient but also friendly service for a leak in a tenanted flat. SW&L kept me informed at every stage, an excellent service, thank you.”  

A . Calvert, Cirencester – 13/07/2018.

“Recent cooker fitting. Steve is very reasonable and helped with the whole installation. Nothing too much trouble. Thank you.”

Anthony R Palmer, Construction Director, Barratt Homes – 14/05/2018.

“Shackleton Wintle and Lane have worked for us over a period of 20 years and have given us an excellent service, they are currently working on Saxon Gate Leonard Stanley and producing really good quality.

I would recommend them as a professional Plumbing and Heating company.”

Mick Arnold, Construction Director, Linden Homes – 11/05/2018.

“Shackleton Wintle and Lane have been contracted by Linden Homes for a number of years and have had the resources to undertake 2-3 sites at any one time which have been of a high output. The works are of a good standard with adequate supervision and will continue to be part of our subcontract data base going forward.”